Note: Steps 4 to 7 are performed outside of the Connect application. When you have completed them, return to the application to finish the task. If you're not responsible for configuring your DNS hosting account, click on the Share button to send an email with the appropriate details.
Go to the MX Record Maintenance page. These must be added with the same priority to ensure proper round-robin load distribution and redundancy.
Save your change, and return to the Connect Application. Click on the Validate button. If validation is successful, a summary page displays the following message: Note: Any MX records found when the lookup is performed are cached for the duration specified on the domain's TTL Time To Live. Mimecast DNS servers will respect the domain's TTL, so you'll need to wait until the cache is cleared before performing another lookup.
Summary Page Once you've validated at least one MX record, a summary page displays: Any domains that are pending validation. Your MX record status. Your inbound email status. See Also Article Properties Article Created Date. URL Name. Last Published Date. For example, when you type in GoDaddy. It will find this website lives at If not configured correctly, DNS can cause a number of issues. Things can get tricky when you start setting up the DNS zone file for your own domain name.
The A record contains the IP address of your web host, and it must be entered correctly for your site to load properly. If, for some reason, your site goes down, checking the A record should be your very first step.
This will tell you who your web host provider is and who you should contact for further troubleshooting. Solution : Find where your nameservers are managed, or point nameservers to GoDaddy. Nameservers tell your domain name where DNS is controlled. When you register a domain name with GoDaddy , it will automatically be assigned to GoDaddy nameservers. Otherwise, contact the nameserver provider to figure out how to check DNS.
Nameservers can be pointed back to GoDaddy if needed, but you will need to build a new zone file. The MX records tell your domain name the proper settings to use for email.
But what if they click a link to your website? Links usually include www, and this might cause your visitors to get an error if your DNS is not configured to use www. Pro tip : DNS changes can take up to 48 hours to propagate around the world. Check back later. For assistance with your custom domain, please contact us at contact protonmail. Greetings, why is there no backup server for mx record? If you want to set up a backup MX record, you can use mailsec. It is not clear in the text after this if the focus then changes to the settings in Protonmail?
The first image shows where you can find the DNS settings if using Namecheap and is just used as an example. It or any values contained within should not be used to set up your own domain. Once you purchase a domain, you need to add it to your ProtonMail account and then add the newly generated ProtonMail verification code and the MX record to the domain DNS settings. The verification TXT record should remain active for the entire time you want your custom domain to be active on your ProtonMail account.
Is this a problem? The MX record itself has:. If your registrar does not allow or leaving the field blank, then your domain name will also work, for example domain. Trying to add domain to proton mail via TXT verification… It fails everyrtime… Been trying since last night.
Anyway to get my BTC back and full refund? This is way too complicated. Hi my Domain Name provider is insisting that the TXT value to be added for domain ownership verification is enclosed in quotes. I have waited 24 hours and its not working. Are the quotes an issue, and should it work with an xxx.
Add a Domain hidden and in the verification process I did not know where to add the code that you generated:. I am now stuck at MX settings step and my server provider says : your zone has been assigned. However the following anomalies have been found : 1. I have this nagging feeling that I missed a step while setting my custom domain but it passed the verification test.
Please help! I am currently using Microsoft Exchange as my email hosting. I wish to know am I able to embed the emails to Protomail platform, such as sending and receiving emails. Today I have received an email from you: We detected the following issues for your custom domain [hidden].
This is impacting your email delivery. We will email you updates during this warning period. No changes were made to the account or DNS zone file it still shows as it always did: [hidden] [hidden] has address [hidden] [hidden] mail is handled by 0 mail.
I created a new domain address, updating to a Protonmail Plus. I sent a couple of messages with new domain, but I cannot receive nor visualize their reply. I am setting up my domain at clickfunnels and I am having a bit of an issue having the MX records verified. With CF I am not able to add a priority number. Abuse : abuse protonmail. For support inquires please visit: protonmail.
For customer support inquiries, please submit the following form for the fastest response: Support Form. For all other inquiries: contact protonmail. You can also Tweet to us: twitter. Facebook Twitter. Toggle navigation. Ask your Question Search for: Search. Add your domain 1. Verify your domain The first thing you have to do after adding a custom domain name is to show ProtonMail that you control this domain.
Setting up your addresses If you are changing an existing domain to deliver emails to your ProtonMail Inbox, then you should setup all existing email addresses before filling in the MX records as described above. Helpful Not Helpful. Douglas has worked for many years as a technology writer in the cyberprivacy and cybersecurity sector.
He is now very pleased to work for a company with a mission that he passionately believes in. Post Comment 57 comments Frederic De Mees. You must log in to vote.
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